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Cvfierro5
Newbie
‎08-09-2023 08:33 AM

I subscribed for a tree trail to Max

I subscribed for a tree trail to Max. In the 2nd day I could no longer sign in therefore had ti do it again and got charged $10.81. I tried to cancel but couldn't get my $10.81 back even if it's only been 3 days. Then it said I have access til September but I still can't get in. What can I do? There us no customer service to help

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RokuERey
Retired Moderator
‎08-09-2023 09:20 AM

Re: I subscribed for a tree trail to Max

Hi @Cvfierro5,

Warm greetings from the Roku Community!

We would recommend checking your subscriptions first at https://my.roku.com/, to see if you're able to confirm the subscription you have.

If you still need a hand, we suggest getting in touch with one of our experts from the Account and Billing team for further assistance. You can contact them here, and make sure to choose Account, Payments, and Subscriptions.

Thanks,

Rey

ERey.
Roku Community Moderator
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