Account, payments & subscriptions

[jresh]

I received this text on Wednesday (10/23): 

“Dear Customer, Your Roku account subscription will end in 3 days. To continue your services, please reply with YES or call customer service at 888-986-1663.”

[renojim]

@jresh, IT IS A SCAM!!!  There's no such thing as a "Roku account subscription".

[RokuReynan-L · Accepted solution]

Hi, @jresh.

Greetings from the Roku Community!

We appreciate you letting us know about this issue that someone is pretending to be Roku support.

We have forwarded this to our support team for further investigation. They will email you to gather more information about the issue.

In the meantime, please refrain from providing any personal information to unknown callers to prevent unauthorized changes to your account.

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Regards,
Reynan