Roku Community

jresh

I received this text on Wednesday (10/23):

“Dear Customer, Your Roku account subscription will end in 3 days. To continue your services, please reply with YES or call customer service at 888-986-1663.”

RokuReynan-L

Hi, @jresh.

Greetings from the Roku Community!

We appreciate you letting us know about this issue that someone is pretending to be Roku support.

We have forwarded this to our support team for further investigation. They will email you to gather more information about the issue.

In the meantime, please refrain from providing any personal information to unknown callers to prevent unauthorized changes to your account.

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Regards,
Reynan

Reynan L.
Roku Community Moderator

View solution in original post

renojim

@jresh, IT IS A SCAM!!! There's no such thing as a "Roku account subscription".

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

RokuReynan-L

Hi, @jresh.

Greetings from the Roku Community!

We appreciate you letting us know about this issue that someone is pretending to be Roku support.

We have forwarded this to our support team for further investigation. They will email you to gather more information about the issue.

In the meantime, please refrain from providing any personal information to unknown callers to prevent unauthorized changes to your account.

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Regards,
Reynan

Reynan L.
Roku Community Moderator

Roku Community

Account, payments & subscriptions

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