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Soneya
Newbie
‎12-14-2023 08:12 PM

I never subscribed, and they keep charging

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Why is it? I’m getting charged every month and I never prescribed. I don’t understand is there’s no one to call to cancel. I’ve tried to cancel on this stupid app and it won’t let you please stop charging me.

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RokuJanadeeK
Retired Moderator
‎12-15-2023 03:28 PM

Re: I never subscribed, and they keep charging

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Welcome and thank you for posting here in the Roku Community, @Soneya.

We appreciate you bringing this to our attention. Worry no more, as our account and billing team would be more than happy to assist you with this. Kindly visit our account and billing team website. They are the best people who could help you with this matter.

Let us know if you have other inquiries.

Regards,
Janadee

Nadee K.
Roku Community Moderator

View solution in original post

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1 REPLY 1
RokuJanadeeK
Retired Moderator
‎12-15-2023 03:28 PM

Re: I never subscribed, and they keep charging

Jump to solution

Welcome and thank you for posting here in the Roku Community, @Soneya.

We appreciate you bringing this to our attention. Worry no more, as our account and billing team would be more than happy to assist you with this. Kindly visit our account and billing team website. They are the best people who could help you with this matter.

Let us know if you have other inquiries.

Regards,
Janadee

Nadee K.
Roku Community Moderator
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