Account, payments & subscriptions

[sonyawest]

I am being over billed

[renojim · Accepted solution]

@sonyawest, contact support at https://support.roku.com/contactus

[Sbrown21]

Months ago I was being charged twice I called they fixed it now I’m back being charged 

[RokuJechealR · Accepted solution]

Hi @Sbrown21,

Thanks for your first post in the Roku Community!

Regarding this matter, it will be effective for you to contact our Account-Billing team directly, as they are the best ones who can further assist you.

You can visit our Account-Billing Support page and choose the "Account, payments & subscriptions" category. There should be an option to talk to one of our live representatives.

You can also view and check the charges on your account, and this link will help you out: How to review your purchase history and charges to your Roku account.

Please keep us posted, and we'll continue assisting you from there.

Warm regards,

Chel

[Katrinka123]

Being charged for Hulu channel US but don’t get it or want it

[RokuJechealR]

Hi @Katrinka123,

Welcome to the Roku Community!

We understand you are being charged for Hulu and have an issue with your desired content. Help is here. You can refer to the support team stated above. If you subscribed directly through the channel provider, you can contact their Support team for further assistance.

Please keep us posted on how it goes.

All the best,

Chel

[Nancyc2]

Customer Service   816 272 8106

[Nancyc2]

Customer Service   816 272 8106

[Nancyc2]

Customer Service   816 272 8106