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Jenks2022
Level 7

I'm being charged twice a month for Peacock

I'm subscribed to Peacock on 2/10/2022 and was charged $5.34. Until 3/10/22 (per invoice)

Then charged the following

3/10. $5.34 to cover until 4/10

Then charged $5.34 on 3/30 to cover until 4/30

I got charged 3 times in May.

I'm being over charged.

Please tell me where I can go to get this fixed.

 

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6 REPLIES 6
Michelle3
Level 15

Re: I'm being charged twice a month for Peacock

I guess you may need to remove the app.  
~ Jordan 

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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renojim
Community Streaming Expert

Re: I'm being charged twice a month for Peacock

@Jenks2022, it's possible to subscribe to Peacock through Roku and directly with Peacock.  It's also possible to have multiple subscriptions if you have multiple Roku devices linked to different Roku accounts.  Do any of those scenarios sound plausible?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
WasimDigit
Level 8

Re: I'm being charged twice a month for Peacock

If this is not the only time that you have been charged twice, then you need to cancel the subscription and then resubscribe it again. 

 

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Hector-Roku
Retired Employee

Re: I'm being charged twice a month for Peacock

Hi @Jenks2022, we're here to help! To look further into these charges, we will go ahead and bring up your Roku account details. To do this, we'll be sending you a private message to keep your information safe. If you have any issues with finding our message in your inbox, please let us know.

Hector-Roku
Retired Employee

Re: I'm being charged twice a month for Peacock

 
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Jenks2022
Level 7

Re: I'm being charged twice a month for Peacock

No I've checked into these scenarios and none of them fil my situation. 

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