Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jenks2022
Reel Rookie

I'm being charged twice a month for Peacock

I'm subscribed to Peacock on 2/10/2022 and was charged $5.34. Until 3/10/22 (per invoice)

Then charged the following

3/10. $5.34 to cover until 4/10

Then charged $5.34 on 3/30 to cover until 4/30

I got charged 3 times in May.

I'm being over charged.

Please tell me where I can go to get this fixed.

 

0 Kudos
6 REPLIES 6
Michelle3
Roku Guru

Re: I'm being charged twice a month for Peacock

I guess you may need to remove the app.  
~ Jordan 

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
0 Kudos
renojim
Community Streaming Expert

Re: I'm being charged twice a month for Peacock

@Jenks2022, it's possible to subscribe to Peacock through Roku and directly with Peacock.  It's also possible to have multiple subscriptions if you have multiple Roku devices linked to different Roku accounts.  Do any of those scenarios sound plausible?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
WasimDigit
Channel Surfer

Re: I'm being charged twice a month for Peacock

If this is not the only time that you have been charged twice, then you need to cancel the subscription and then resubscribe it again. 

 

0 Kudos
Hector-Roku
Retired Moderator

Re: I'm being charged twice a month for Peacock

Hi @Jenks2022, we're here to help! To look further into these charges, we will go ahead and bring up your Roku account details. To do this, we'll be sending you a private message to keep your information safe. If you have any issues with finding our message in your inbox, please let us know.

Hector-Roku
Retired Moderator

Re: I'm being charged twice a month for Peacock

 
0 Kudos
Jenks2022
Reel Rookie

Re: I'm being charged twice a month for Peacock

No I've checked into these scenarios and none of them fil my situation. 

0 Kudos