Account, payments & subscriptions

[gage24]

I have a charge on my account for $64 that I never ordered. Need to get this refunded 

[Michelle3]

You need to be more specific.  On what app, are you charged on?

You would also need to contact whatever company developed the app.

~ Jordan

[gage24]

It says roku on espn. I contacted espn and they said it’s a roku charge. But for some reason when I check my roku charges it’s not on their but it is for sure on my bank account as a charge

[DBDukes]

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@gage24 wrote:

... when I check my roku charges it’s not on their but it is for sure on my bank account as a charge

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That means Roku didn't bill you. Some scammer did, and submitted a false description of the charge. This is a common scammer tactic.

Get Roku support to help (no, they don't have your money, but they will help as much as they can) by submitting a billing issue at the Contact page.

Next, go to the subscriptions page and print that out. Then contact your bank and let them know there is a fraudulent charge.

What likely has happened is that your payment card was compromised and your bank will have to issue another one.

[Natan-Roku]

Hi @gage24, we understand the concern that an unrecognized charge can bring. We're here to help.

We'll be sending you a PM shortly to collect more information and try to know more about your charge.

Keep an eye out for us in your inbox!