Account, payments & subscriptions

[glgolden]

Y'all charged me for peacock and I didn't sign up for it 

Y'all don't this **bleep** before and it pissing me off 

•  

[glgolden]

I didn't use a cuss word to be bleep out

I said **bleep** 

[glgolden]

Think Roku sucks a big un

[RokuReynan-L · Accepted solution]

Hi, @glgolden.

Welcome to the Roku Community!

We understand that you got charged even though you did not purchase a subscription, and we apologize for the inconvenience this has caused you. We're here to provide some steps you can try.

To cancel the subscription, you may follow these steps:

1. Go to my.roku.com/subscriptions
2. Under Active subscriptions, select the subscription you want to cancel.
3. Select Manage subscription and then select Turn off auto-renew.
   Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future.

To avoid any unrecognized charges on your account, we suggest adding a PIN on your account.

Here's how:

1. Sign in to my.roku.com
2. Under Device settings, select PIN/Parental controls
3. To set up a PIN, select Create a PIN

Furthermore, you may visit this support article on how to manage or cancel subscriptions through Roku

We hope you find this information helpful.

Thanks,
Reynan

[aking5]

I have been getting billed for Peacock for Roku for several months and I never signed into the app through Roku. I don't have a Peacock account, I tried to find one through various email addresses just to check.

[HDMIGuy]

@aking5 Since you are being billed for Peacock for Roku, I assume you do have a Roku account.  Login to your Roku account on a computer and check your subscriptions.  Unless you have multiple Roku accounts under multiple emails, any subscriptions billed by Roku will be listed.  I would also suggest that when you are logged into your Roku account you set up a pin to make purchases.  Whether you signed into Peacock through Roku is irrelavant if you or someone using a Roku device clicked on something to purchase Peacock.  

[aking5]

I've done all that. I have no subscriptions or purchases with Roku. My credit card on file for Roku is not the same one that is being billed for Peacock.

[HDMIGuy]

@aking5 If the credit card on file for Roku is not the card being charged then the charge is not from Roku.  As other's have previously indicated a scammer can use any name for a charge.  If you cannot find your Peacock subscription anywhere, you will probably need to cancel the credit card being charged to avoid any future charges.