Account, payments & subscriptions

[RokuReynan-L]

Hi, @LaJaT.

Welcome to the Roku Community!

Thanks for letting us know that you're having an issue canceling a subscription. No worries, we're here to offer you a solution.

In this case, we suggest reaching out to the channel provider and inquiring further, as they are the ones who could cancel and provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct Disney Support

We hope this will be sorted out soon.

Regards,
Reynan

[HDMIGuy]

@LaJaT If you can login to your Disney account on a computer and click on the profile icon in the upper right corner.  Select account and you should be able to see who is billing you for Disney.

[Alvina]

I’m getting charged for Hulu but unable to turn it on

[RokuReynan-L]

Hi, @Alvina.

Welcome to the Roku Community!

We appreciate you reaching us about unable to access your channel. We'd like to know more about this. 

Is there any error message when you try to access the app? Also, could you please tell us more about the issue when you try to open the Hulu?

Moreover, you may also try reaching out to the channel provider and inquiring further, as they are the ones who could provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct Hulu Support

We'll wait for your response.

Regards,
Reynan