Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Gst1981
Newbie
‎10-13-2023 10:08 AM

Re: Cancelling a CBS All Access subscription

Jump to solution

I cancelled my months ago probably over a year ago ...however I can't cancel it on my Roku because it doesn't show it there or unactivated but I'm being charged every month for a channel I haven't used in a couple of years and can't seem to get any answers ...I guess I need to take this to the family law council and see what can be done and have all the moneys they have taken out of my bank account returned to me ......please for the Love of all good ...Help !!

0 Kudos
Katspartyshop
Newbie
‎11-05-2023 11:04 AM

Re: How to cancel CBS All Access subscription through Roku

Jump to solution

I cancelled CBS months ago!! I’m still getting charged for it please cancel it & stop charging my credit card!!!!

0 Kudos
renojim
Community Streaming Expert
‎11-05-2023 02:36 PM

Re: How to cancel CBS All Access subscription through Roku

Jump to solution

@Katspartyshop, you can't accomplish that here.  Log into your Roku account at https://my.roku.com using the email address that's displayed on your Roku device under Settings->System->About.  You can manage your subscriptions that are through Roku there.  If you have multiple Roku devices you may have multiple Roku accounts, so check the email address on each device.  If there's still a problem, you'll have to contact account/billing support at https://support.roku.com/contactus .

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos