I ordered a replacement remote on 10/22 direct from the Roku site. USPS tracking shows it stuck in CA, as of 10/31 still hasn't been accepted. I've tried to follow instructions in the Roku acknowledgment email to get help but when I go to https://support.roku.com/contactus there is no pull-down menu with "Questions about returning my Roku device or managing my order".
What's going on? I've gone around and around trying to find a contact link to ask what is happening with my order but can't find one. If you don't want to sell the remote then fine, don't put it on your site. But why make it IMPOSSIBLE to get help with an order you're asking me to pay good money for?
Sorry, nothing personal but sending an email with incorrect instructions about how to get help is not giving me much confidence in Roku as a company.
We're sorry to hear about the issue you're experiencing.
Since you are in recent contact with our Support team, we would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.