Wanting to exchange my roku since it stopped working
My roku 4k express stopped working suddenly. Would not show up even though it was on the right channel and working the previous day. I hit reset and nothing happened. Did all the trouble shooting I could find on here; and after unplugging it and plugging it back in. The roku letters were just bouncing on the screen. Tried all other troubleshooting for this and nothing worked. The reset button just turned the letters off and disconnect from the TV by disconnecting the device.
The device is within the year warranty exchange, so I submitted an exchange. I have not heard anything except the automated response. I use this device everyday and do not want this process to take months when I need this working now.
Re: Wanting to exchange my roku since it stopped working
My Roku stopped working. The lite stayed red and no picture would come on. We reset it many times and even put it back to factory settings and it still would not work. We purchased it April 11th, 2022 from Best Buy in Victorville California.