Account, payments & subscriptions

[Ronni]

There no way to hit send on a chat with an agent.

[RokuERey]

Hi @Ronni,

Greetings from the Roku Community!

We'd like to take a step here and see how we can help you out. Could you share with us more about this?

Please keep us posted.

Thanks,

Rey

[Theresao50]

PLEASE HELP ME CONNECT TO A LIVE CHAT WITH A ROKU AGENT.   I'VE BEEN WORKING ON THIS FOR A HOUR FRUSTRATION SET IN

[RokuJohnB]

Hi @Theresao50,

Thank you for posting here in the Roku Community!

We will be more than happy to take a closer look into this concern that you have. Could you elaborate more about the problem that you had?

We'll wait for your response.

Thanks,

John

[Theresao50]

I'M BEGGING YOU FOR CUSTOMER SUPPORT.  I HAVE CHARGES ON MY CREDIT CARD THAT I DON'T APPROVE FROM YOU SO I NEED TO TALK TO AN AGENT

[RokuJohnB · Accepted solution]

Hi @Theresao50,

Thank you for keeping us posted!

Please check out this support link here.

We hope this helps.

Kind regards,

John

[Arlucero24]

Hello I am getting big charges from you all on my credit card and in my payment history it does not say I was charged . I can't talk to a agent so I need help now.