Account, payments & subscriptions

[amessenger15]

I am trying to pay for peacock, which is billed through Roku. My Roku says I have no active subscriptions and when I hit subscribe to watch on peacock, it does nothing. I’m really confused and I don’t understand why it’s doing this. Has anyone ever experienced this before? 

[HDMIGuy]

@amessenger15 You indicate that Peacock is billed through Roku but you have no active subscriptions.  Is it possible you have more than one Roku account?  If you are not being billed for Peacock at this time I suggest going to   https://www.peacocktv.com/plans/all-monthly   choosing a plan there, install the app on Roku and login using the credentials you used to subscribe to Peacock.

[RokuEmmanuel-D · Accepted solution]

Welcome, and thanks for posting here in the Roku Community, @amessenger15.

We understand that you're having trouble subscribing to Peacock. We'd like to help you sort this out.

For us to know more about your concern, kindly inform us about...

• What error message do you see when trying to subscribe to Peacock?
• Have you tried subscribing directly to Peacock?
• Have you tried updating your payment method?
• A photo of the incident might help.

By providing the details mentioned above, we will be able to investigate the root cause of the problem.

Please keep us posted for more updates.

All the best,
Emman