Account, payments & subscriptions

[Sbrooks7264]

Ever since HBO max transitioned over to Max, every time I go to stream on it I am signed into a random account with usernames and profiles I do no recognize. The email address that’s logged in is not mine, either. I am able to fully stream on it and everything. I have signed out of the other account and into mine each time, and upon signing into my account everything is as it should be until I go to stream again and I’m signed back into the same random account. This only happens on one of my Roku tv’s and not any of the others. 

[ikate2002]

This is happening to me. Did you ever find a way to fix it?

[RokuEmmanuel-D · Accepted solution]

Hi, @ikate2002.

Greetings from the Roku Community! 

We understand that you have some concerns about your HBO MAX account, and we want to assure you that we are here to carefully address the issue you are experiencing.

Please be advised that this is a system issue with the channel provider. Since Roku is only used as a Payment Method for this channel, we highly suggest contacting the channel provider's support team for further assistance as they manage, maintain, and regulate their channel. 

In addition, we have the option to resolve this issue remotely by signing out from the channel and then signing back in again. It is important to note that you must have your account credentials before signing out so you won't have any problems when signing back in. However, kindly be informed that you will have to do this multiple times to resolve this accurately. 

Let us know if you still have problems; we're always ready to assist.

All the best,
Emman