Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fraud Detected and Refund options

Fraud Alert was detected on my Credit Union Account for a charge from Roku for Boomerang that I did not make or Authorize. Who do i contact if someone used my banking info to subscribe to their account without my authorization and how can I get a refund?

0 Kudos
Community Streaming Expert

Re: Fraud Detected and Refund options


Tagging @Jeremiah-Roku 

Are you certain Roku charged you? Go to and click on Manage your subscriptions. Does it appear there? If so, cancel it and submit a request to Roku. Go to and fill out the form.

If there is no charge showing, then you should keep in mind that Roku may not be the one that charged you. You could indeed be the victim of fraud from a compromised credit card.

You see, when a financial institution get credit card data submitted to them, there is a description that is essentially free text. It can say anything.

It's supposed to say who made the charge, and contact information about it. However, it can contain any information.

If a thief (no other way to describe them) obtains credit card information, they can submit the information and fill out the text any way they want. They can put NASA, they can put Queen of England, they can put UNICEF, they can put Roku, they can put anything. In this case, they put Roku. They're thieves, so a lie on top of theft is kinda par for the course.

Someone compromised a system that had that credit card information -- restaurant, gas station, online store -- and some thief (maybe a different person) ended up with it. They submitted information and put Roku in the description.

Roku didn't do this. Some thief did and then lied about it.

From the Roku end, go to and fill out what you can there.

On your end, report it as fraud to your financial institution.

Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos
Roku Guru

Re: Fraud Detected and Refund options

When I get a fraud alert from my CU, I just select: No – I did not make this charge, and they take care of the rest.  Ie: charge disappears and soon I receive a new credit card.  You may want to contact them to make sure that's how they work.

0 Kudos