@Chelssmae718
Tagging @Jeremiah-Roku
Are you certain Roku charged you? Go to https://my.roku.com and click on Manage your subscriptions. Does it appear there? If so, cancel it and submit a request to Roku. Go to https://support.roku.com/contactus and fill out the form.
If there is no charge showing, then you should keep in mind that Roku may not be the one that charged you. You could indeed be the victim of fraud from a compromised credit card.
You see, when a financial institution get credit card data submitted to them, there is a description that is essentially free text. It can say anything.
It's supposed to say who made the charge, and contact information about it. However, it can contain any information.
If a thief (no other way to describe them) obtains credit card information, they can submit the information and fill out the text any way they want. They can put NASA, they can put Queen of England, they can put UNICEF, they can put Roku, they can put anything. In this case, they put Roku. They're thieves, so a lie on top of theft is kinda par for the course.
Someone compromised a system that had that credit card information -- restaurant, gas station, online store -- and some thief (maybe a different person) ended up with it. They submitted information and put Roku in the description.
Roku didn't do this. Some thief did and then lied about it.
From the Roku end, go to https://support.roku.com/contactus and fill out what you can there.
On your end, report it as fraud to your financial institution.
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
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