Hi, @Tammybarney1
Thanks for posting, and welcome to the Roku Community.
We acknowledge your concern. You can reach out to our Accounts and Billing team to be assisted directly. You can reach them at Accounts and Billing by phone or live chat and choose the option for "Accounts, Payments, and Subscriptions.
They will be in a better position to address your specific situation.
Thanks,
Kash
Takashi O.
Roku Community Moderator