Account, payments & subscriptions

[opal_wt]

Tried to upgrade from discovery plus with ads to discovery plus without ads 3 months ago. Account immediately reverts back to standard with ads and when attempting to upgrade again receiving message that upgrade has already been purchased. Already contacted discovery plus support, they show only standard account and referred to Roku support. Now I'm being charged on the 12th of each month for $4.99 for standard discovery plus as well as the 23rd of each month for $6.99 for upgraded discovery plus. I like discovery plus and all, but I don't like it enough to be double charged for it and still stuck watching ads. My roku account, of course, only shows the $4.99 charges. My bank account begs to differ and shows the $4.99 charges and the $6.99 charges. 

[renojim]

Have you tried going through the "Questions about my account or billing" option at https://support.roku.com/contactus ?

If that doesn't get you anywhere post back here and we'll tag someone to take a closer look.

[Alfredo-Roku]

Hey @opal_wt, we see you're having an issue with double billing from Discovery+. 

We'd like to look more into this for you. We'll be sending you a DM, please be on the look for us!

[Terri7]

I also had problem of double billing re Discovery+. I believe that has been resolved, however for the month of July I was billed by Roku $4.99 (and the amount was taken from my checking account) for Discovery+ but Discovery+ won't launch. 

[Natan-Roku]

Hi @Terri7, thanks for the post! We're happy to hear about the billing issue now being resolved. We do see that the channel is having an issue while being launched. Let's get you back to streaming.
Have you tried removing the channel, restarting your device, and adding the channel again?
Please let us know how it goes. We're here to help.

[Terri7]

I followed your instructions. Also rebooted Roku. Got a little bit further however Discovery says 'inactive subscription'.  It wants me to choose a plan however if I do that, they will double bill me again. Also it says my subscription renews on 8/17/22.  

[Natan-Roku]

Thanks for the update! There's one more thing we can check for.

Please make sure you're using the correct channel for your subscription. If you're subscribed to Discovery+ directly, you can log in through the Discovery+ channel.

If your subscription is through Roku, you can log in through Discovery+ on The Roku Channel.

Please let us know if you're still experiencing issues.

[rimfire]

I too am having that same issue.  I tried to cancel my subscription but the bills keep coming. 

[rimfire]

Tried to cancel subscription but bills keep on a comming

[RokuReynan-L]

Hi Community Users,

We are locking this thread because the information may need to be updated.

If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.
2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one!

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Thank you,
The Roku Community Team