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amccune74
Newbie
10 hours ago

Death of parent - need to cancel their subscription

Hello, my father passed away in August. I only know his email for logging in but I don't have his password. Is there someone I can speak with to find out how to cancel his Roku account and associated subscriptions? I tried setting Roku to factory settings and then created my own account for my mom but now I'm being billed and her account is still being billed for the same things. I'm sure there is a solution, I just can't figure it out. Mom is in her late 70's and doesn't know the password and we don't have the password to his email used for Roku.

Many thanks for any guidance.

 

Amy

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renojim
Community Streaming Expert
9 hours ago

Re: Death of parent - need to cancel their subscription

@amccune74, sorry for your loss.  Start at https://support.roku.com/contactus.  Use the option for Account/Payment/Subscription issues and then "A different account issue" and you should be offered the ability to chat or call.  If you have to log into a Roku account, just use the one you're using here and then explain the situation once you reach someone.

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