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betty7614
Newbie
‎07-10-2023 07:43 AM

Credit Card Charge But No Subscription or Invoice on Account

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I am trying to update my payment card. Cannot create acc because I have no current password, If you want payment you must tell me how to change my card number. Why do you not have a live person.

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RokuTakashi
Community Moderator
Community Moderator
‎07-10-2023 09:00 AM

Re: Credit Card Charge But No Subscription or Invoice on Account

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Hi @betty7614,

Welcome to the Roku Community!

The Accounts and Billing team can best assist you with your concern. Kindly refer to this link to reach out to them: Roku Support. Select the Accounts and Billing option to be directed to their contact information.

We hope things will be sorted out soon regarding your concern.

All the best,
Kash

Takashi O.
Roku Community Moderator

View solution in original post

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RokuTakashi
Community Moderator
Community Moderator
‎07-10-2023 09:00 AM

Re: Credit Card Charge But No Subscription or Invoice on Account

Jump to solution

Hi @betty7614,

Welcome to the Roku Community!

The Accounts and Billing team can best assist you with your concern. Kindly refer to this link to reach out to them: Roku Support. Select the Accounts and Billing option to be directed to their contact information.

We hope things will be sorted out soon regarding your concern.

All the best,
Kash

Takashi O.
Roku Community Moderator
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