Account, payments & subscriptions

[Mike_88]

I clicked sign up for free trial of Crunchyroll Premium but I was charged, looking for an email address or some way to contact customer support. 

Thanks. 

[RokuNimfa-C · Accepted solution]

Hi @Mike_88, 

Welcome to the Roku Community. 

We're sorry to hear that you have an unexpected charge on your account. For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.

We hope to get this sorted out soon. Let us know if you need additional support and we're here to help you further. 


Regards, 
Nimfa