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Hello2025
Newbie

Unrecognized Disney electron charge

I receive an automated monthly charge of $15.99 for Roku for Disney Electron. It does not show up in subscriptions, and I have since removed my payment information from my account. What is this charge? 

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renojim
Community Streaming Expert

Re: Unrecognized Disney electron charge

Is there any chance you have more than one Roku account?  If you have multiple Roku devices, check the email address that's displayed on each device under Settings->System->About.  Another possibility is that you entered your payment information on someone else's device when traveling, for example.

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