Account, payments & subscriptions

[Mickmurphy7]

I purchased @peacock premium plus through my Apple ID and it renewed today (3/7/2023) and then signed in on my Roku device BUT it isn’t showing that I purchased the peacock premium plus and when I try to check which subscription I have on Apple ID it says premium plus yet it doesn’t show that on my Roku device and I can’t manage it because it says “billed through Roku” even though Roku subscriptions says it was cancelled in Jan2023. Something isn’t matching up. I’ve used the same email and password for both so I’m not sure how to correct this. I’m being charged 2x every month

[RokuKariza-D · Accepted solution]

Hi @Mickmurphy7 

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.

All the best,
Kariza