Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
profound00
Newbie

Charged for crave during free trial?

Signed up for crave via roku tv for a 7 day free trial and i cancelled it within a day or two by cancelling auto renew (via the roku managed subscriptions). However, they still charged my credit card? 

Is there any other way i should cancel it and will they refund it? 

0 Kudos
1 REPLY 1
renojim
Community Streaming Expert

Re: Charged for crave during free trial?

If you ever tried the free trial before, they'll just charge you immediately if you try it again.  You can always try account/payment support at https://support.roku.com/contactus to see what they have to say.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos