Account, payments & subscriptions

[Marigolld_15]

I was charged for a years subscription for AMC+ during a free trial, without my consent

I have had no success trying to contact the Billing Department to get a resolution to this issue

Is there a number or a support person online that is connected to billing and refunds, if there is a problem like this

Thanks

Liz

[Doublenizz]

I have this exact problem! Cannot find anywhere to contact Roku.

[RokuMary-F · Accepted solution]

Hi @Marigolld_15 @Doublenizz,

Thanks for your first post in the Roku Community!

We understand that you are inquiring about a charge during a free trial. Please be aware that if you previously had a free trial through the same Roku account (on any Roku device linked to your account), you will not be eligible for another free trial with that specific service. We highly recommend reviewing the terms for any trial, prior to signing up.

If you continue to have questions about a charge, feel free to contact Roku Support at https://support.roku.com/contactus.


Best regards,
Mary

[griff747]

ROKU customer service number is 1-816-272-8106. Very helpful, got a refund to my account the very next day.

[griff747]

Call 1-816-272-8106. Got refund next day.