Account, payments & subscriptions

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Why have I been overcharged for the last 2 months?

1 Solution

Accepted Solutions

Hi @Katieann1981,

A warm welcome to the Roku Community!

Regarding this matter, it will be effective for you to contact our Account-Billing team directly, as they are the best ones who can further assist you.

You can visit our Account-Billing Support page and choose the "Account, payments & subscriptions" category. There should be an option to talk to one of our live representatives.

You can also view and check the charges on your account, and this link will help you out: How to review your purchase history and charges to your Roku account.

Please keep us posted, and we'll continue assisting you from there.

All the best,

Chel

Jecheal R.
Roku Community Moderator

View solution in original post

1 REPLY 1

Hi @Katieann1981,

A warm welcome to the Roku Community!

Regarding this matter, it will be effective for you to contact our Account-Billing team directly, as they are the best ones who can further assist you.

You can visit our Account-Billing Support page and choose the "Account, payments & subscriptions" category. There should be an option to talk to one of our live representatives.

You can also view and check the charges on your account, and this link will help you out: How to review your purchase history and charges to your Roku account.

Please keep us posted, and we'll continue assisting you from there.

All the best,

Chel

Jecheal R.
Roku Community Moderator