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NoHelp2find
Newbie
‎08-14-2022 02:46 AM

Charged for a subscription that is not listed; Can't reach Cust Support for help

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Being charged for $15.81 for "Roku for Warnermedia Glob" on my card. This is not listed on my subscriptions nor do I have multiple Roku accounts. I've tried contacting Roku but not able to even send an email to this company, it cycles back to the categories. I see many others having this issue. Does anyone know how to reach customer support?

1 Solution

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RokuCarly
Community Moderator
Community Moderator
‎08-01-2023 06:45 AM

Re: Charged for a subscription that is not listed; Can't reach Cust Support for help

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Hi @Julie1111111,

A warm welcome here at the Roku Community!

Thanks for raising your billing issues with us. No worries. We'd be more than happy to help.

It will be more effective if you directly contact our Account-Billing team, as they are the ones who can further assist you regarding this matter. Visit our Account and Billing Support page and choose the "Account, payments & subscriptions" category. There should be an option where you can talk/chat/email to one of our live representatives.

In the meantime, your patience and understanding are very much appreciated. Let us know if there's anything else we can be of assistance with. We'd be happy to help.

Warm regards,
Carly

Carly Y.
Roku Community Moderator

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19 REPLIES 19
Nannysue
Newbie
‎08-14-2022 03:30 AM

Re: Charged for a subscription that is not listed; Can't reach Cust Support for help

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SO WHAT DID YOU END UP DOING!   I keep getting monthly charges for Warner, which I never watch.  Don’t know how this happened.   It is not listed within my account or payments, but it shows up in bank account. Is Paramount Warner?   

renojim
Community Streaming Expert
‎08-14-2022 01:12 PM

Re: Charged for a subscription that is not listed; Can't reach Cust Support for help

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Warner Media is HBO Max.

Roku Community Streaming Expert

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Anonymous
Not applicable
‎08-15-2022 11:06 AM

Re: Charged for a subscription that is not listed; Can't reach Cust Support for help

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Hi @Nannysue

Welcome to the Roku Community!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

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Shirley529
Newbie
‎08-15-2022 03:39 PM

Re: Charged for a subscription that is not listed; Can't reach Cust Support for help

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I'm being charged for Warner Media and there is no way to contact ROKU. Any help would be appreciated.

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renojim
Community Streaming Expert
‎08-15-2022 11:03 PM

Re: Charged for a subscription that is not listed; Can't reach Cust Support for help

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@Shirley529, do you have HBO Max?  Did you check your subscriptions at https://my.roku.com ?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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Superlindy
Reel Rookie
‎11-28-2022 09:42 AM

Re: Charged for a subscription that is not listed; Can't reach Cust Support for help

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I resigned up for a Acorn  through Roku I paid for a year December October 29 and have not been able to watch any programs.It keeps saying you have subscribed with Acorn I go to them I go to Acorn  say you have subscribed with Roku go to them. On my American Express is Roku please solve this problem for me for I can really bad reviews

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HDMIGuy
Roku Guru
‎11-28-2022 11:16 AM

Re: Charged for a subscription that is not listed; Can't reach Cust Support for help

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@Superlindy Having a difficult time following your post.  Have you logged into your Roku account on a phone  or computer and checked your subscriptions?  If you have, is the Acorn subscription listed?  When you say "It keeps saying you have subscribed with Acorn" who is It?

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Ladywaah
Newbie
‎12-31-2022 02:23 AM

Re: Charged for a subscription that is not listed; Can't reach Cust Support for help

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Going to report to my bank you guys charge me October, November and December $5.39 for CBS . Tracy Bryant 

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renojim
Community Streaming Expert
‎12-31-2022 01:22 PM

Re: Charged for a subscription that is not listed; Can't reach Cust Support for help

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@Ladywaah, did you check your subscriptions at https://my.roku.com ?  Do you have Paramount+?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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