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PeggyToo
Reel Rookie

Recurring billing issue but no orders or recurring charges with Roku

I too am battling with a $5.99 charge per month yet no purchases.  I can't get any help via the website so I'm turning it in as fraud to my bankcard.   Third month in a row.

 

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2 REPLIES 2
RokuTakashi
Community Moderator
Community Moderator

Re: Recurring billing issue but no orders or recurring charges with Roku

Hi @PeggyToo,

Thanks for posting here in the Roku Community!

We're sorry to hear about the unknown charges that were made to your account. We would be more than glad to assist you and correct this. Kindly reach out to our Accounts and Billing team to be better assisted with your concern at this link: Accounts and Billing. Select the "Accounts and Billing" option to be redirected to their contact information.

We hope everything will be sorted out soon.

All the best,
Kash

Takashi O.
Roku Community Moderator
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PeggyToo
Reel Rookie

Re: Recurring billing issue but no orders or recurring charges with Roku

Thank you but that leads to a deadend.  sigh.  Shows 'no purchases' and no where to reach anyone.  I've filed a fraud report from there and again reported it to my charge company who for the THIRD time is freezing my card and issuing a new one.  Very frustrated here.

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