Account, payments & subscriptions

[BJTVBuff76]

I just noticed we are being billed each month for a "Roku for CBS" and no one subscribed. I can't even find it on our roku. Tried to go through the website but keeps taking me in circles. Tried to find a number to contact Roku or a live chat, but not able to. Any ideas?

[RokuERey · Accepted solution]

Hi @BJTVBuff76,

Greetings from the Roku Community!

Thank you for bringing the charges to our attention. We're sorry to hear that you had trouble getting support for this issue. To assist you further, we suggest that you visit your account at my.roku.com and navigate to "Managed subscription" to view the transaction details related to these charges.

If you still require assistance, our Account and Billing team is always available to help. You can contact them directly through our Account-Billing Support page. Choose the "Account, payments & subscriptions" option, and they will provide you with the best possible assistance regarding this matter.

Thanks,
Rey