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rokewe4ewe
Reel Rookie

Change Existing Paramount+ over to my existing Walmart+

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Walmart is now offering free Paramount+. As instructed online, I'd cancelled my previous Roku subscription to Paramount+ (current billing cycle ended 2022-4-Oct). When I try creating a new Paramount+ through my Walmart account, it says I have to first cancel my existing Paramount+ account (already done).

2 Questions:

1) Most importantly: what to do / how long to wait before I'm allowed to re-subscribe via Walmart, and

2) Less Importantly: how to upgrade my free Walmart Paramount+ subscription to Premium

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rokewe4ewe
Reel Rookie

Re: Change Existing Paramount+ over to my existing Walmart+

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One has to wait until the entire billing cycle has elapsed (they bill 1 month in advance), and then you can hit the Walmart+ site, where you can switch over from Roku to your Walmart subscription with the click of your mouse / touchpad. I am impressed overall with how easy the transition was overall.

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17 REPLIES 17
makaiguy
Community Streaming Expert

Re: Change Existing Paramount+ over to my existing Walmart+

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As Roku is now out of the loop on this entirely, this sounds like a question best directed to Walmart and Paramount.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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Sillyrn
Newbie

Re: Change Existing Paramount+ over to my existing Walmart+

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SAME ISSUE! I cannot change it. My subscription was cancelled over a year ago! I cannot change it. I didn’t sign up anywhere else infact had different emails altogether and cannot make any dents in the problem. Walmart is useless in general. 
#walmartsucks #useless #help #paramount #ripoff #waste #gimmemymoney

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HDMIGuy
Roku Guru

Re: Change Existing Paramount+ over to my existing Walmart+

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@Sillyrn I noticed you tagged your post with Walmart Sucks, useless, ripoff, waste, etc...

However you are a Walmart + customer?  I normally do not do business with companies that I don't trust.  I am confused!

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rokewe4ewe
Reel Rookie

Re: Change Existing Paramount+ over to my existing Walmart+

Jump to solution

One has to wait until the entire billing cycle has elapsed (they bill 1 month in advance), and then you can hit the Walmart+ site, where you can switch over from Roku to your Walmart subscription with the click of your mouse / touchpad. I am impressed overall with how easy the transition was overall.

Tjw1
Newbie

Re: Change Existing Paramount+ over to my existing Walmart+

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Explain how ?  I didn't have a paramount account and am a walmart + customer. There was no where to even sign up with it. 

   Now,I have a device not a smart tv so maybe on the devices  it doesn't work?  Also, where is a number or email for Roku?!  That would help immensely if you could  email them.

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HDMIGuy
Roku Guru

Re: Change Existing Paramount+ over to my existing Walmart+

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rokewe4ewe
Reel Rookie

Re: Change Existing Paramount+ over to my existing Walmart+

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This is a direct copy / paste from the Walmart.com site: 

You must have an active Walmart+ membership to access this benefit. Don’t sign up through Paramount+. 

To sign up, you must: 

  1. Sign into your Walmart.com account. 
  2. Go to the MAccount page. 
  3. Select the Walmart+ tab. 
  4. Find Video Streaming with Paramount+ in the Benefits Hub.
  5. Select How Streaming Works to learn more. Then select Get Paramount+. 
  6. Create a Paramount+ account. 
    • You must use the same email for your account with Walmart+. 
  7.  Build your profile to start streaming. 

Current Paid Subscription to Paramount+ 

  • You can still get this benefit if you already have a Paramount+ subscription. 
  • You must use the same email address for your Paramount+ and Walmart+ account. 
  • If your Walmart+ email is already in use for your Paramount+ subscription, you must cancel your paid Paramount+ subscription, allow it to expire, then sign up through Walmart+.  
  • If you’re using a different email address for Paramount+, you can cancel the paid subscription or wait for the end of the billing cycle. Then sign up for Paramount+ using the Walmart+ benefit. 
Pelleycj
Reel Rookie

Re: Change Existing Paramount+ over to my existing Walmart+

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Roku is not out of it. I had my Paramount Plus added to Roku and removed the channel. I tried to add it back and it defaults to Roku. Doesn’t sound like it is just Walmart to me, this seems to be a Roku issue.

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Pelleycj
Reel Rookie

Re: Change Existing Paramount+ over to my existing Walmart+

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I am able to log into my Paramount Plus on my iPad and browser but not on my Roku. It defaults to Roku.