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Kyterrell
Reel Rookie

Can’t watch Paramount+ keep getting payment processing problem message

I have Paramount+ through Roku.  Today when I try to watch anything it gives me a message “We’re having trouble processing your payment. Please update your payment  method on Roku…..”. I’ve done that and signed out and back in to Paramount+, restarted my system, made sure software was up to date  but I continue to get this message.  Payment has come out of my account.  So I know there is no problem.  Roku rep was no help.    I’ve paid for a channel that I can not watch.  Anyone else had this problem?

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3 REPLIES 3
rqchqel
Newbie

Re: Can’t watch Paramount+ keep getting payment processing problem message

This is happening to me too, since yesterday. I can’t figure out any solution but you aren’t the only one!!

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Kyterrell
Reel Rookie

Re: Can’t watch Paramount+ keep getting payment processing problem message

Hi!  I did another chat with Roku last night and after trying everything to reset the channel and not knowing why I was getting that message, they suggested canceling the subscription due to the channel not working, which they did effective immediately and gave me a one time refund of my payment.  The guy also said to get the subscription directly from Paramount+ and not through Roku.  So went I did that last night.  I set up a totally new account (with my email, which is different than the one we originally used)  and got the 7 day free trial.   No problems since.   I hope you are able to get your channel working!  

RokuReynan-L
Community Moderator
Community Moderator

Re: Can’t watch Paramount+ keep getting payment processing problem message

Hi, @Kyterrell and @rqchqel.

Welcome and thank you for posting here in the Roku Community!

Thank you for bringing this to our attention! Rest assured, we will forward your information to the appropriate Roku team for review. We'll continue to investigate your reported issue and hope to provide you with a more detailed update when additional information is available.

In the meantime, we're grateful for your patience and understanding as we work on this. If you need further clarification and assistance, please don't hesitate to let us know.

Regards, 
Reynan

Reynan L.
Roku Community Moderator