Account, payments & subscriptions

[dBerch1956]

My card has expired. I tried to Edit the card info and I get an error. I've double checked and the info I'm entering is correct. I get the following message: "An error has occurred. Please try again."

Please advise.

Thanks.

[RokuRhea-V · Accepted solution]

Hey @dBerch1956,

I understand you're having trouble updating your payment method. Contact our experts for assistance. Visit here and select the support options.

I hope this helps!

Thanks,

Roku Community Team

[dBerch1956 · Accepted solution]

Called Roku support. The had me do the credit card update on the tv using the physical remote. That worked fine.

Apparently, the know the we page is broke and don't seem to care too much. I suggest they either: 1. Fix the web page!!  or 2) take the page down or put up a message saying to use the tv via a remote.

[RokuRhea-V]

Hey @dBerch1956 

We’re glad your issue has been resolved! We value your suggestion and will take this as feedback. If you have any other questions, please create a new post here. Your inquiries are always welcome, and we look forward to assisting you!

Thanks,

Roku Community Team

[Hartpearl76]

Hello I’m trying to update my card information for a new subscription it’s giving me an error 

[RokuRhea-V · Accepted solution]

Hey @dBerch1956 

Thanks for contacting us about the card update issue. You can try these steps:  

1. Press Home on your Roku remote.
2. Select Settings.
3. Select Payment Method.
4. Select Update Payment Method.

You may click here for more information.  

Try this out and let us know the results!  

Thanks,  
Roku Community Team