Account, payments & subscriptions

[Daringfriend]

Today I was  billed $125.99 for CBS Interactive and I did not order it.  I indicated Roku so I went there.

I have checked my Roku account and have no subscriptions there that I can cancel.

I have gone to the CBS Interactive account which I had to set up since I did not have one, and it also says I have no subscriptions to cancel.

How can I cancel something with two services which are billing me but say I have no subscription?  And how often will they bill?  This is a nightmare!

[RokuBernie-D]

Hi @Daringfriend,

A warm welcome here in the Roku Community!

We're happy to help you with this. 

Here is what you can do.

• Check our support page here: How do I manage or cancel a channel subscription?
• If you need further assistance, you can contact our Account and Billing team here: Account-Billing Support page. Choose the "Account, payments & subscriptions" options, and they will be the best ones to help you.

We hope you'll find this helpful info. Let us know if you still have any questions.

Warm regards,
Bernie

[Markplumley]

Plz cancel 

[Aplienau]

I just 'Reported a technical support scam' on the Roku Support website.  I immediately received an email that said they will be in touch soon, and could also email them more info. if needed.  I'll let you know the progress on this. 

[RokuJechealR]

Hi @Markplumley,

Thanks for your first post to the Roku Community!

We understand that you want to cancel the CBS channel. Help is here. Did you try the troubleshooting steps provided above by @RokuBernie-D to manage or cancel a subscription?

Please keep us posted, and we'll be able to assist you further.

All the best,
Chel

[rjolberding]

I am being charged for a subscription that is not showing in my Roku account CBS interactive how do I cancel and stop being charged? I do not use the streaming service at all.

[RokuEmmanuel-D · Accepted solution]

Hi @rjolberding,

A warm welcome to the Roku Community!

We understand that you're being charged for CBS Interactive and you want to cancel it. We are more than happy to assist you. 

If you want to cancel your active subscriptions to your Roku Account, you can manage your subscriptions by doing the following steps:

1. To access your subscriptions, log in to your Account at my.roku.com and navigate to the "MY subscriptions" section.
2. In the "Active Subscriptions" section, locate the subscription that you would like to cancel and then click on "Turn off auto-renew."
3. Your subscription will remain active and accessible until the end of your current billing cycle.

If you are unable to find your subscriptions on your Account, it means that you are being billed directly by the channel provider. You must contact the channel provider directly to address any subscription-related issues. For more details on how to cancel your subscriptions, visit this support FAQ: How to turn off auto-renew and cancel a subscription.

Let us know if you have any other inquiries.

Best regards,
Emman

[RJ167]

It is most likely paramount ➕️.  Do you have that streaming service???

[505East]

I have the same problem. CBS Interactive is NOT showing up on active subscriptions so I cannot cancel it. I have been charged 12.98/month. I have a Paramount+ account that is also being charged. How do I cancel it?

[RokuEmmanuel-D]

Hi, @505East.

Welcome aboard to the Roku Community!

We understand that you have an unrecognized charge from CBS Interactive and want to cancel it. We're here to assist you.

Please be advised that the charge you are currently seeing is from Paramount Plus, which is a streaming service owned by CBS Interactive. This means the charge is related to your active subscription to Paramount Plus.

To learn more about unrecognized charges, visit this support article: What to do if there is a charge you don't recognize on your Roku account.

Let us know if you need anything else.

All the best,
Emman