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Black Friday $0.99 premium special, I thought it was 2 months only.

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I subscribed to four special 99 cent per month for 2 months, Roku premium channels Thanksgiving week. I went into the manage subscription section of my account to cancel them before they went back to the normal price. I was surprised to see this by all 4 channels subscriptions: 

Your next payment of $0.99 will automatically be applied on Jan 23, 2023.

I'm confused if I'm only going to be charged 99 cents I do not want to cancel, but if I'm only going to be charged full price I want to cancel. What's going on?

1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Black Friday $0.99 premium special, I thought it was 2 months only.

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@coneofsilence

Thanks for the inquiry.

For account and billing related issues, please reach out to our Support team directly here for your 'Account, payments & subscriptions' issue. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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3 REPLIES 3
RokuDanny-R
Roku Employee
Roku Employee

Re: Black Friday $0.99 premium special, I thought it was 2 months only.

Jump to solution

@coneofsilence

Thanks for the inquiry.

For account and billing related issues, please reach out to our Support team directly here for your 'Account, payments & subscriptions' issue. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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ROBOTKU
Level 7

Re: Black Friday $0.99 premium special, I thought it was 2 months only.

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Exactly!  Same for me. 

Makes you wonder if you will be out $9.99 when it says $0.99 for a third month ...or will it stay $0.99 for 3, 6, or 12 months?

I already turned off auto-renew for the ones that had a lack of content.  No point in paying anything for nothing.

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Schmittdogg
Level 7

Re: Black Friday $0.99 premium special, I thought it was 2 months only.

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Did it charge you .99 or 9.99?

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