Account, payments & subscriptions

[coneofsilence]

I subscribed to four special 99 cent per month for 2 months, Roku premium channels Thanksgiving week. I went into the manage subscription section of my account to cancel them before they went back to the normal price. I was surprised to see this by all 4 channels subscriptions: 

Your next payment of $0.99 will automatically be applied on Jan 23, 2023.

I'm confused if I'm only going to be charged 99 cents I do not want to cancel, but if I'm only going to be charged full price I want to cancel. What's going on?

[RokuDanny-R · Accepted solution]

@coneofsilence

Thanks for the inquiry.

For account and billing related issues, please reach out to our Support team directly here for your 'Account, payments & subscriptions' issue. They will be able to further assist you.


Thanks,
Danny

[ROBOTKU]

Exactly!  Same for me. 

Makes you wonder if you will be out $9.99 when it says $0.99 for a third month ...or will it stay $0.99 for 3, 6, or 12 months?

I already turned off auto-renew for the ones that had a lack of content.  No point in paying anything for nothing.

[Schmittdogg]

Did it charge you .99 or 9.99?

[prod]

i see the same thing.  am getting ready to cancel the 99cent a month from the holiday paramount plus promo through roku, but the cancel page is showing that on feb 1 i would still only be charged 99cents again? did they extend the monthly offer???

[ROBOTKU]

I called and spoke to a rep at Roku. I explained the situation in detail (2 or 3 times) and as expected the rep just went in circles and kept telling me the same thing as if she didn't understand what I was getting at (but I know she knew what I was saying)   I even asked: Have you had other calls about this? She dodged that question.  I then said:  I'm just trying to figure out if it has been extended or not.  I then said: Well, I imagine you'll be getting thousands of calls here in the near future from people expecting refunds. 

After that phone call I decided to just drop the last trial I had anyway ...instead of having to call in again.  Either way, I imagine you could get a refund if you wanted to "see what happens" for the 3rd month. Their reps are nice and they answer pretty fast at least. 

Good Luck!

[RokuLianna · Accepted solution]

Hi @prod

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

[prod]

thanks for responding.  i went ahead and cancelled it also, did not want to have to play the refund nightmare game in hindsight, lol.  thanks again, have a great year.

[ROBOTKU]

You're welcome,  and hey,  you saved at least $0.99!  

After I cancelled 2 others I started a new $0.99 trial with Showtime... decent movie selection this month compared to the past. 

As a back-up, I send myself "future" 2-month cancel reminders using Gmail "schedule send".

[smckme]

I saw the same thing last week (renewal for $0.99) when I went to cancel, so I let it go for another month. I was charged $9.99 a couple days ago. I see the suggestion to contact customer support for this, but that page never loads. Will someone from Roku contact me?