Account, payments & subscriptions

[Collins1979]

tried and tried to stop a recurring charge . this is stupid chit here . i am being charged and can't get anyone on the phone or in chat support .

[JWS9518]

Go to your Roku account, manage subscriptions and check to see if you have a subscription paid through Roku, you can turn off auto renew there.

If you have a subscription that isn't paid through Roku (Not all apps are), check those individual apps.

You can chat/talk with someone at Roku customer support by going to the Roku customer support page (this is mostly a user forum), scroll down, select contact us (Roku), accounts & payments, then select the next option on the list, and then you should have an option to chat/talk with customer service.

You can also set up a pin to prevent accidental/unauthorized purchases.  

If you didn't authorize that charge, you can dispute that with your bank.

[Collins1979]

you claimed there was a phone number in someone's post , but you to chicken chit to give it out ?

[JWS9518]

I never said anything about a number. I don't work for Roku.   I said that I would not trust anyone giving out a number unless it was a Roku moderator and/or Roku employee.  Like I said, this is a user forum and not customer support.  Follow the links provided in page 1 from the Roku moderators and you will be able to contact someone from Roku.

[Strega2]

@Collins1979 

I clicked on the support link that Roku has given in this thread, which is:

https://support.roku.com/contactus

And four mouse clicks later, I had a phone number. I've never called it, so I have no idea how quickly they answer etc., but you can certainly get a phone number out of their contact us link.