Hi @Rebootme1962,
A warm welcome to the Roku Community!
We're sorry for any inconvenience it may have caused you. That's not what we aim for. In this matter, it would be best to talk to our Account-Billing team, as they are the ones who can further assist with your concerns.
You can contact them here. Choose "Account, payment & subscription," and there should be an option for you to talk to one of our live representatives.
You can also check the charges on your account, and this link will help you out: How to review your purchase history and charges to your Roku account.
Please keep us posted on what you find out.
All the best,
Chel
Jecheal R.
Roku Community Moderator
