Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
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1Lombard
Newbie

Re: Being billed for a channel that is not in my subscription list

You billed my Paypal for Disney Electro. I have purchased disney somewhere else. I want my refund please. I don't recall ever authorizing this or making it a subscription through Roku. 

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RokuKarla
Retired Moderator

Re: Being billed for a channel that is not in my subscription list

Hello @1Lombard

Thanks for reaching out here in the Community!

For these issues, please see my post above. Our billing team will be the best one to help regarding your concern.

We hope it helps!

 

Regards,
Karla

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padillakb
Reel Rookie

Re: Being billed for a channel that is not in my subscription list

Yes, I logged on and see Paramount Plus and that is correct and it is being charged on my debit card.  Problem is, that's the only subscription yet I have two other charges on my card.  Nothing else list on subscription.  Is there no way to speak to a Roku representative? THANKS FOR YOUR HELP!

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padillakb
Reel Rookie

Re: Being billed for a channel that is not in my subscription list

I need to speak to a representative.  How do i do that?

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