Account, payments & subscriptions

[Vet145]

I’m being billed from Roku for Hulu LLC. Hulu is not listed on my current subscription page on my Roku account. I logged into Hulu direct and and I am not currently subscribed. I don’t watch Hulu and never subscribed to it yet I’m paying $17.99/mo for several months now and just caught it. Any idea how to fix this?  

[AvsGunnar · Accepted solution]

@Vet145 

I would start by going to https://support.roku.com/contactus and selecting "Accounts, Payments, and Subscriptions" and contact the billing department to see if indeed a Roku-generated billing error.

If you determine the bill is not being generated by either Roku or Hulu legitimately, then next step is to contact your bank/credit card and contest charges. (may be a fraudulent charge by others impersonating Roku and/or Hulu).

While you are at it, would suggest changing your Roku account password as well as your email password that you are using for Roku account to be on safe side.

[Tinuviel]

same here. Sent a support ticket in and hoping for a quick response. How was yours resolved?

[Vet145]

Turned out it was my adult son that was subscribed on my account by accident. Had to call Hulu and read off about 5 emails until we figured it out.