Account, payments & subscriptions

[533]

Not anymore. When I go to the “AMC+” app on my Roku tv it has already logged me out and when I try to login it says, “Looks like you already have an active subscription on your Roku account, please sign in with another account” and my only option is to sign out. When I go to the specific “AMC+ on Roku Channel” on my tv it only shows me the plan options and I have to choose one to create an account/buy a subscription.

Anywhere else I try to login, I get the subscription options.

[renojim]

@533, so it sounds like your subscription is through Roku to the AMC+ standalone channel/app.  That would explain why you can't access it through "The Roku Channel" (they aren't the same thing).  I don't know what's happening and I'm not sure if Roku or AMC+ is to blame (or both).  If you highlight the AMC+ channel/app on your Home Screen and press * on your Roku remote do you get an option to "Manage subscription" or an option to "Remove channel"?

Generally, you won't get the option to "Remove channel" if you have an active subscription through Roku (you get the option to "Manage subscription" instead).  I'm not sure what exactly what "I turned off the auto renew feature" means.  Is that an option on the Roku website?  Pardon my ignorance, but I don't subscribe to anything through Roku in part because of the issue(s) that you and others are having.  If you cancel a subscription you should still have access until the end of the already paid period.

If you do get the option to "Remove channel", choose it.  Then restart your Roku by choosing the "System restart" option under Settings->System or Settings->System->Power, as appropriate.  Once it restarts, add the AMC+ channel again and see what happens.

You shouldn't have to log into any channel if you're subscribed through Roku, so that makes me want to point the finger at AMC+ for not automatically recognizing your subscription.

[RMwashington]

Was there ever a resolution to this? We turned off AMC+ auto-renew yesterday (via our Roku account on the Roku website) and our Roku account shows we have an active subscription until September 2024. But we can no longer log into the channel or even remove it. We get this message:

"Looks like you have active subscription on your Roku account. Please sign in with another account."

[renojim]

@RMwashington, can you access it through "The Roku Channel"?  Or, if that doesn't work, can you access it through their stand-alone channel/app?

https://channelstore.roku.com/details/1298ab3dcbf327d1ca6946aecd5ea90f/amc

[RMwashington]

I’m trying to log into the stand-alone app as we’ve always done. That’s when we get that message. 

Roku told me to reach out to AMC because they can’t do anything to the subscription until it expires in September 2024.

AMC says this is an issue with our Roku subscription. 

So I’m just caught in a loop.

[RokuJohnB]

Hi @RMwashington,

A warm welcome here in the Roku Community!
We understand that you are having problems with your subscription. We're happy to help. To be better assisted with your subscription, you can contact our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here.

If there's anything else that we can do to help you, please let us know.

Kind regards,

John

[RMwashington]

Thanks for the welcome, John. I already contacted that department and they were unable to assist. They said it’s a channel issue, and to contact AMC. AMC said it’s a subscription issue, and to contact Roku.

Either no one can help or no one is willing to help.

[RMwashington]

AMC’s response when I pushed them for more assistance is that I don’t have an active subscription. (Which makes no sense, as the message I’m getting when I try to log in literally states says that I do.)

Roku’s subscription support says I *do* have an active subscription, which is why they can’t help me. They said they can’t do anything until that subscription ends in September 2024.

This is the most maddening streaming issue I’ve experienced ye. We have just a single episode left of an AMC series, and we can’t even access it.

[Sherri3]

when I go to sign in on my Roku TV a message comes up that says looks like you already have active subscription on your Roku account when I go to my Roku account I do not have an active subscription through Roku so what's going on

[RokuEmmanuel-D · Accepted solution]

Hi, @Sherri3.

Welcome to the Roku Community!

Thanks for letting us know about your concern regarding a channel subscription. No worries, we're here to help.

In the meantime, we highly suggest contacting the channel provider directly to check if you have an active subscription and get back to us with more details so we can assist you further.

Please keep us posted.

All the best,
Emman