Account, payments & subscriptions

[SeaGail]

I would like a REFUND for Acorn, which I just added, so I can add Acorn from THEIR web site.  Roku Pay did NOT work.  The message I get (as I saw many others having this problem), is:  You have already subscribed to Acorn TV via Roku.  Please use the credentials you used when you subscribed to Sign In.  2500-000000-607.  I used the exact same password as Roku (which, by the way, happens to be the same password I used before when getting Acorn via the Acorn web site many months ago).  Can't watch ANYTHING.  I can't even delete the Channel!  The Remove option isn't even available.   I even Restarted Roku to see if that option would be available. What the heck!

[Anonymous]

Hi @SeaGail

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

[SeaGail]

Yeah, I did that, and it just says LOADING, LOADING, LOADING .. I never get anything.

[RokuKariza-D · Accepted solution]

@SeaGail 

Thanks for the reply.

Could you try using a private or incognito tab and then see if that will route you to our support page? Please keep us posted!

All the best,
Kariza

[SeaGail]

Incognito worked.  It shouldn't be that hard, though.

[SeaGail]

That's IT!  Thank you so very much.  I wish all support folks would include this in their suggested solutions, because that's the only thing that worked for me.