Account, payments & subscriptions

[jodymm]

In the past I subscribed to Acorn directly via Acorn.

I recently purchased an Acorn subscription via Roku, as prompted in the Acorn TV app.

Now, when I use the Acorn TV app and try to login, it accepts only the Acorn login credentials, not the Roku credentials, and that account is unaware of the subscription. I tried the other Acorn with Roku app and it told me I already have a subscription and that I should use the Acorn TV app for it.

Any suggestions on how to resolve this?

[RokuJechealR · Accepted solution]

Hi @jodymm,

Welcome to the Roku Community!

If you need further assistance with the subscription on your Roku account, getting help from our Billing team may be more effective.

You can contact them here. Then choose 'Account, payments & subscription.' They are the best ones to help you out with that matter.

Please let us know if you need anything else.

Warm regards,
Chel