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ginna
Newbie

Acorn - Why was I charged for a free trial?

I signed up for the Acorn Channel FREE TRIAL and was charged $2.18 for the FREE TRIAL. And yes, I know that is not a lot of $$$ but I signed up for the FREE TRIAL. I cannot get the page to go to customer service it just loads and loads and loads. How do you speak to and actual person or resolve any issues with Roku? And yes I have tried dif browsers and also refreshing the page many times. Please help me contact someone.  

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1 REPLY 1
RokuTakashi
Community Moderator
Community Moderator

Re: Charged for a FREE TRIAL????

Hey @ginna,

Welcome to the Roku Community!

We're sorry to hear that you've been charged for a free trial. Offers and promotions are at the discretion of our channel partner, and some may have rules and restrictions, like if you ever had a free trial with the channel in the past. Reach out to our billing team directly, they can offer assistance. You can contact them at Roku Support.

If you need further assistance, keep us posted.

All the best,
Kash

Takashi O.
Roku Community Moderator
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