Hi @Souliasmithls,
A warm welcome to the Roku Community!
We are interested in learning more about the problem you are experiencing. Are you encountering any error messages or error codes? Can you please provide a step-by-step description of the issue you are encountering?
By providing additional details, we will be better equipped to provide you with further assistance.
All the best,
Chel
Jecheal R.
Roku Community Moderator