Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Accidentally added Paramount+ yearly subscription instead of cancelling

Jump to solution

Same thing here. I cancelled the monthly before the trial period and deleted my credit card info. I now have Paramount+ annually $59.99 charged to my deleted credit card!

0 Kudos
1 Solution

Accepted Solutions
RokuJanadeeK
Community Moderator
Community Moderator

Re: Accidentally added Paramount+ yearly subscription instead of cancelling

Jump to solution

Hi @TroubleTime,

We hear and completely understand you. This is not the experience we want you to have.

Regarding this matter, it will be more effective if you directly contact our account-billing team through the link here. Kindly choose the "Accounts, Payments, and Subscriptions" category. An option to talk to a live representative should be available. We guarantee that they are the best team to assist you with your billing concerns.

Let us know if there is anything else we can assist you with besides this, and we will continue to do so.

All the best,
Janadee

Nadee K.
Roku Community Moderator

View solution in original post

0 Kudos
1 REPLY 1
RokuJanadeeK
Community Moderator
Community Moderator

Re: Accidentally added Paramount+ yearly subscription instead of cancelling

Jump to solution

Hi @TroubleTime,

We hear and completely understand you. This is not the experience we want you to have.

Regarding this matter, it will be more effective if you directly contact our account-billing team through the link here. Kindly choose the "Accounts, Payments, and Subscriptions" category. An option to talk to a live representative should be available. We guarantee that they are the best team to assist you with your billing concerns.

Let us know if there is anything else we can assist you with besides this, and we will continue to do so.

All the best,
Janadee

Nadee K.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.