Account, payments & subscriptions

[MrOctober77]

Received an email saying "A $5 Credit Is Waiting For You", is this legit? Email was from roku@email.roku.com. Said I needed to click and activate the offer.

[andyross]

99.9999% it's a scam. If you hover a mouse over the link, or other way to see the link without actually clicking it, it probably goes to some scam site. It's not hard for scammers to use a fake email address.

[grssd]

I received the same email, 10/11/2024,  that needed to be claimed by 10/19/24.  It looked legit; it was legit.  The $5 credit showed up on my Roku account immediately after I claimed it.  If your claim-by date has not expired, go for it. 

Note: using it is another matter.  It may be that it only activates when making purchases using Roku Pay.  Roku-Pay may only be possible for apps that were subscribed/signed-up thru Roku.  An issue as yet unresolved in my case. 

[RokuArjiemar · Accepted solution]

Hello Community Users!

Thank you for your inquiry about the $5 email credit from Roku. We're here to help and provide you with the information you need to take advantage of this offer.

A new $5 promotional credit campaign starts on 10/3/24. Some customers will be notified of eligibility via email or on their device via a heads-up display.  

• Eligible customers will receive the following email notifying them of a $5 credit that can be claimed 

• Customers need to click on the link in the email and then log into their Roku account 

• Once logged in, the $5 credit will be applied to the account and visible to your Roku account and on your device at Settings > Payment method 

For others, a $5 credit through Roku will be added to the customer's Roku account if they update their payment method from using Cash Card to Cash App Pay. This credit is ONLY applicable if a customer updates the payment method from Cash Card to Cash App Pay.

For a heads up on this, there is a promotion end date and a credit expiration date.

If you have questions on this promotion or experience any issues, then contact customer support.

Thanks,
Arjiemar

[cea583]

Hello, I checked my Roku account and Cash App is not listed as one of the payment methods. 

[RokuReynan-L]

Hi, @cea583.

Thank you for joining us here in the Roku Community!

We see that you're having an issue updating your payment method. We'd like to know more about this.

Where are you updating your payment method? Is it via a streaming device or through the website?

Please be advised that the Cash App is only available in the U.S.

Furthermore, you may visit this support article on how to update your Roku payment method

We'll wait for your response.

Regards,
Reynan