Hi @Monkey03,
Welcome, and thanks for posting here in the Roku Community!
Getting help from our Account-Billing team may be more effective, as they are the best ones to help you.
Please get in touch with them through our Account-Billing Support page. Choose "Account, payments & subscriptions," and there should be an option that you can talk to one of our live representatives.
Please keep us posted if you have any other concerns.
All the best,
Chel
Jecheal R.
Roku Community Moderator