Forum Discussion

Ctgregory's avatar
Ctgregory
Reel Rookie
3 years ago
Solved

Will not update software during setup

During setup the roku express will link up to the wifi and then immediately goes to a software update page.  From there it restarts and asks for the wifi password confirmation and back to the software update page again.  I can’t find any kind of direct link to Roku to check what I’m doing and make sure I have not done anything wrong. 

TV & Player Setup
  • renojim's avatar
    renojim
    3 years ago

    You haven't done anything wrong.  The first thing to try is a different power source.  If you're using the TV's USB port for power try using a USB power adapter from a phone or tablet.  Look for one that has fine print that says something like, Output:  5V 1A (or 1000mA).  More than 1 Amp is better, but less is not good.

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  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    You haven't done anything wrong.  The first thing to try is a different power source.  If you're using the TV's USB port for power try using a USB power adapter from a phone or tablet.  Look for one that has fine print that says something like, Output:  5V 1A (or 1000mA).  More than 1 Amp is better, but less is not good.

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      3 years ago

      Ctgregory-

      [You replied while I was researching and writing this reply.  I'm glad you got it fixed.  I'll leave this reply for the benefit of others who may find this thread.]

      The second thing to try is connecting to a different network via Settings > Network > Set up connection to do the update and see if it will complete the startup; - perhaps via a WiFi hotspot on your mobile phone or by taking it to a friend's house. If successful, then redo the network connection to use your intended network via Settings > Network > Set up connection.