Forum Discussion

Ctgregory's avatar
Ctgregory
Reel Rookie
3 years ago
Solved

Will not update software during setup

During setup the roku express will link up to the wifi and then immediately goes to a software update page.  From there it restarts and asks for the wifi password confirmation and back to the softwar...
TV & Player Setup
  • renojim's avatar
    renojim
    3 years ago

    You haven't done anything wrong.  The first thing to try is a different power source.  If you're using the TV's USB port for power try using a USB power adapter from a phone or tablet.  Look for one that has fine print that says something like, Output:  5V 1A (or 1000mA).  More than 1 Amp is better, but less is not good.

renojim's avatar
renojim
Community Streaming Expert
3 years ago

You haven't done anything wrong.  The first thing to try is a different power source.  If you're using the TV's USB port for power try using a USB power adapter from a phone or tablet.  Look for one that has fine print that says something like, Output:  5V 1A (or 1000mA).  More than 1 Amp is better, but less is not good.

  • Ctgregory's avatar
    Ctgregory
    Reel Rookie
    3 years ago

    That fixed it right up. Thanks!

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago

    Ctgregory-

    [You replied while I was researching and writing this reply.  I'm glad you got it fixed.  I'll leave this reply for the benefit of others who may find this thread.]

    The second thing to try is connecting to a different network via Settings > Network > Set up connection to do the update and see if it will complete the startup; - perhaps via a WiFi hotspot on your mobile phone or by taking it to a friend's house. If successful, then redo the network connection to use your intended network via Settings > Network > Set up connection.